Renting .... Entrance Reports ... Be thorough ... Or else

[Guest Love Shoes]

This could come back and nip you on the bum ...

 

To cut a long story short, we have just moved out of one rental into another ( same agent ) we had always got on extremely well with the agents, they have always been extremely professional, until now .... Last week our previous land lord ( whom we are friends with ( now ) ) had to intervene and tell the agents they were out of order .... In a nutshell when we moved into the house, it wasn't particularly very clean, on top of unpacking boxes, and making beds I had to clean filthy sinks, plug holes covered in black slime and hairs, there was also a toothbrush, bar of soap with pubic hairs stuck to it ( yuk ) a glass marble and a razor left in the shower area, the windows were rotten, the insect screens were dusty as hell, the oven was encrusted with food, the oven door was stained very badly, the tracks the patio doors were full if dirt, the carpets had glitter trapped in it, there were paint / crayon writing in the garage doors, two wardrobe doors, and two windows, the list is pretty long ......

 

Anyway we were new to Australia and kind of hyped up, so didn't really think it was vital to take photos, but this time I've taken nearly 100 as an insurance for future if and when the time comes. We were given three days to complete the entry report, which is the normal, I think, three days isn't much when we think how much we've got to do, plus, it's not always possible to notice faults in three days, we have been in the new place now for two weeks and I am still finding things .....

 

Anyway during our tenancy we had three property managers, staff changes were the cause of this, sadly though the agent who carried out the exit report had never seen the s)$& that I had to clean up, and tried to pin some of the encrusted dirt on the patio door tracks on me, even going so far as to write to our landlord and say that there was " built in dirt and grime " I saw red and told them that I was sorry that my two years of rubbing and scrubbing wasn't quite long enough to remove the crap caused by the previous tenants ..... I am shocked and very upset at how we were treated, we've been excellent tenants as our previous landlord attested .... even telling the agent to release the bond, and telling them that the property wasn't very clean when we moved in, as well as saying we had been " the best tenants ever, who never grumbled about anything, or gave him any grief " the agent was still like a dog with a bone, even telling me after the landlord had told her to write to us informing us that we had nothing to worry about, they still told me they had no news, that they were still carrying out their investigations ..... Strangely enough the same agent visited us just before we moved and commended me on how beautifully clean and well kept the house was .... It's as if they've had a personality transplant .....

Our bond is coming back in full .... But we are still having problems we are owed 3 days rent, over paid, and they are trying to withhold it, another long story, my OH has written to the principle at the agency whom hopefully will resolve this issue, we don't want to go to the RTA but if need be we will....

 

Please people, take the entrance report ( incidentally we haven't been supplied with one, and I have read somewhere that the tenant should a) get a copy or b) carry out the report ..... Very seriously, take lots of photos and be strict, very strict with these agents, they like us to use bond cleaners, and is think this is why we have had such a terrible time, because I flatly refused to use one, after seeing how well they cleaned the property before we moved in ....